Most departments or companies vacillate from chasing one goal such as customer excellence to the detriment of another, such as the bottom line. This system enables a department or entire organization to have visibility of all three at the same time. AND a mechanism for improving all three at the same time.
This system forces leaders to be good at both the business and human side of business because it requires engaging employees at all levels.
When I say it takes a department or company from status quo to status grow. I mean it. Because my experience tells me regardless of industry that typically in four months’ time, I don’t know why that is a magic number, a department/organization can expect a 30% improvement.
Our latest Operational Excellence success is with an IT department of 280 employees. Historically their turn over ran 20%. We got it down to 3.7% which saved $580K a year in turn over costs. By implementing the Operational Excellence leadership/management system they increased the uptime of IT systems by 50% in 4 months (that magic number again).